TR15 and TR16 · Redruth
Data recovery services in Redruth. Kresen Kernow, Cornwall’s archive centre, stands on the old brewery site.
Redruth is a former copper mining town in mid-Cornwall, run by Cornwall Council. In the parish there were 15,626 residents and in the built-up area 15,455 at the 2021 census. There is a railway station on the Cornish Main Line. Between Camborne (west) and Truro (east), Redruth is a separate town rather than a suburb of either. Its own institutions shape how it is seen. Kresen Kernow, Cornwall’s archive centre, opened in 2019 within the shell of the old Redruth Brewery. Krowji fills the old grammar school with one- and two-person creative studios, and Rodda's has been making clotted cream at Scorrier (towards Truro) since 1890. The work that reaches our bench comes off those very desks: a designer's laptop, a researcher's home PC, a solicitor's server, a photographer's memory card, and usually the only copy of everything. No one local should drive their failed disk to Bristol: it is too long a journey to the bench. So get a quote first and then send it to us by tracked and insured post. The first look is free.
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Five jobs that reach the bench from Redruth.
Yours not here? Start at the triage →| What turns up | Why it ends up here | Where to start |
|---|---|---|
| A Krowji studio laptop that will not boot | The master artwork and photos of finished work are stored nowhere else | Stop trying to open files; get a quote and then remove the drive and send it along with your backup disk |
| A home PC full of scanned parish records and photographs | Years' worth of family history research that exists only in that one place | If there is only one copy, use no recovery software; pull the plug, get a quote and send the drive on its own |
| One of the disks in a small office NAS has stopped working | Client matter files and ledgers that a completion date depends upon | Do not allow it to rebuild. Label the disks by bay number, get a quote and send the drives together |
| A food producer's office machine that stalls on startup | Recipe specs, label art and the traceability records the company runs on | Stop turning it on and off; get a quote, then pull the drive and send it to us |
| A camera card that won't mount after a photo shoot | For pieces already sold, this card is the only record left | Remove the card from your camera, do not take another picture on it, and don't reformat it |
Four things worth knowing before you post from Redruth.
Four questions Redruth asks.
Do you cover Redruth and the villages round it?
Yes. TR15, TR16 and the parishes either side, from Pool to Scorrier and every area in between. Your media will be sent to the intake lab in Bristol. Once you have your quote, send it by tracked post or drive it up the A30 east over Bodmin Moor, across the Tamar into Devon and on past Exeter until reaching the M5. None of these roads are tolled; the Tamar charge only applies when travelling east into Plymouth. The look is free once it arrives, and the journey back to you is on us.
These are confidential client files. Who gets to see them?
Only the engineer on your case will ever see your files. Each device received is logged under a case number, never the owner's name or their company name. Nothing other than what the recovery needs is opened on your device. No file is passed to a third party. As soon as your recovered data has been returned and checked, we wipe all the working copies we made during the process and confirm this to you in writing.
Someone closer to home told you the drive had died. Were they right?
Most often not. Repairing a machine and recovering a disk which has gone silent are two completely different trades, with different equipment. Most weeks we receive disks that other places have already given up on, but once on the proper bench, many read cleanly.
Can I drop a drive off somewhere in Redruth?
No, there is no counter in Redruth, and none in Plymouth. We do not run any vans and do not collect items. Once you have your quote, post the drive to the Bristol lab, tracked and insured. Or you can bring it to the Bristol lab yourself, Monday to Friday, 9am to 5:30pm, no appointment needed. Either way the look is free; there will be one written figure before any chargeable work, and in most cases you only pay if we recover your data.
Pages people open after this.
Next door to Redruth, on the same terms.
Post it from Redruth and we will let you know straight.
Keep it unplugged. Let us know how it failed. Nothing is agreed until the free diagnosis has told us what caused the failure.