TR15 and TR16 · Redruth
Data recovery in Redruth. Kresen Kernow, Cornwall's archive, stands on the old brewery site.
Redruth is a former copper-mining town in central Cornwall, run by Cornwall Council, with 15,626 people in the parish and 15,455 in the built-up area at the 2021 census. It has a station on the Cornish Main Line and sits between Camborne to the west and Truro to the east — a distinct town, not a suburb of either. Its own institutions set the tone. Kresen Kernow, Cornwall's archive centre, opened in 2019 in the shell of the former Redruth Brewery; Krowji fills the old grammar school with one- and two-person creative studios; and Rodda's has made clotted cream out at Scorrier, toward Truro, since 1890. The work that reaches our bench comes off those same desks — a designer's laptop, a researcher's home PC, a solicitor's server, a photographer's card, often the only copy of the lot. Nobody here should drive a failed disk that far: it is a long road to the Bristol bench, so send it by tracked, insured post. The first look is free.
You will be talking to an engineer
0800 6890668
Five jobs that reach the bench from Redruth.
Yours not here? Start at the triage →| What shows up | Why it ends up here | What to do |
|---|---|---|
| A Krowji studio laptop that will not boot | The master artwork and photos of finished work are held nowhere else | Stop opening files; send the laptop and its backup disk together |
| A home PC full of scanned parish registers and photographs | Years of family-history research that exists only in this one place | If it is the only copy, run no recovery tools; unplug it and post it |
| A small office NAS that has dropped one of its disks | Client matter files and ledgers a completion date depends on | Do not let it rebuild. Keep the disks in their bay order and send them together |
| A food producer's office machine that stalls on startup | Recipe specs, label artwork and the traceability records the firm runs on | Stop switching it on and off, and send the whole machine |
| A camera card that will not mount after a shoot | For pieces already sold, this card is the only record | Take the card out, shoot nothing more to it, and do not reformat |
Four things worth knowing before you post from Redruth.
Four questions Redruth asks.
Do you cover Redruth and the villages round it?
Yes — TR15, TR16 and the parishes either side, from Pool across to Scorrier. Your media goes to the intake lab in Bristol. Send it by tracked post, or drive it up the A30 east over Bodmin Moor, over the Tamar into Devon, then on past Exeter to the M5. Nothing on that route is tolled; the Tamar charge falls eastbound into Plymouth alone. The look is free once it lands, and the way back to you is on us.
These are confidential client files. Who ends up seeing them?
Only the engineer on your case. Every device is logged against a case number, never a name or a firm, and nothing on it is opened beyond what the recovery needs. No file is passed to a third party. Once your data is back and checked, the working copies we made are wiped, and you get that confirmed in writing.
Someone nearer home said the drive was finished. Were they right?
Often not. Repairing a machine and recovering a disk that has fallen silent are two trades, worked on two different sets of kit. Disks reach us most weeks already given up on elsewhere, and plenty read cleanly once they sit on the proper bench.
Can I drop a drive off somewhere in Redruth?
No — there is no counter in Redruth, and none in Plymouth either. We run no van and collect from nowhere. Post the drive to the Bristol lab, tracked and insured, or hand it in there yourself on a weekday. Either way the look is free, one written figure comes before any chargeable work, and for most jobs you pay only if your files return.
Pages people open after this.
Next door to Redruth, on the same terms.
Post it from Redruth, and we will tell you straight.
Keep it powered down. Tell us how it failed. Nothing is agreed until the free diagnosis has said what the fault is.