Privacy. Plain words first, then the formal wording.

Who we are. We trade as Plymouth Data Recovery. Easy Data Recovery Ltd is the company behind it: registered in Northern Ireland as company NI625698, and on the ICO's register as ZC173784. Write to us about data protection at the lab where our parcels arrive. Post is addressed to Bristol Data Recovery (the name carried by the building) at Castlemead, Lower Castle Street, Bristol, BS1 3AG. Telephone 0800 6890668. Last revised 18 August 2026.

What we hold about you, item by item

Your enquiry. Call or fill in the form, and four items remain with us: your name, your email address, a phone number we can call you on, and your description of the problem in your own words. Remove any one of them and there is no way for us to reply to you, assess your device, price the job or complete it. Lawful basis: the steps you asked us to take before a contract, followed by the contract.

Your case file. This holds your case number, all correspondence with us, the written quote, your approval to go ahead, and the postage records. It runs the case, and it is what gets checked when our accounts and statutory returns are audited. Lawful bases: contract, and legal obligation.

What sits on the device. Recovering your files means an engineer handling them, which is simply the work. No file is opened unless the job needs it, and no disk is ever read out of curiosity. Whatever comes off the device goes to you and to no one else. Lawful basis: performance of a contract. If special category material is found on the device, it gets the recovery you paid for and nothing further.

What will not happen

• There is no mailing list; we send no newsletter, and we don't buy or sell any of your details.
• We set no advertising cookies and no tracking cookies. Where you go after closing the tab is your business.
• Neither your device nor anything recovered from it ever leaves the United Kingdom. All of the work takes place in our own lab.

Who else touches any of this

Only those a job genuinely needs. Hostinger hosts this website and carries the email our contact form arrives on. A courier moves the box and only reads what is printed on the label. Our accountants receive invoices but never your files. All of them work under contract, and none can use your details for any purpose we have not asked for. We share nothing with any authority unless the law requires it.

How long anything is kept here

Your files are returned to you first. The working copies then stay locked away for thirty days, giving time for a second look if one is needed, and are then securely destroyed. Where a device is unpaid for, or has not been collected within that period, the Terms decide what happens. Paperwork from the enquiry and the case is kept for six years, as tax, legal and warranty obligations require, and then disposed of.

Rights you are able to use

Your statutory rights are unaffected. You can ask for a copy of the information we hold about you (a subject access request), along with the right to have it corrected, erased, restricted, moved elsewhere, or to object. You may telephone or write to the address given above. You are owed an answer within one calendar month. If you remain dissatisfied with that answer, you can complain to the Information Commissioner (ico.org.uk), but coming back to us first is usually quicker.

Your device while it is with us

When the device is booked in, a single case reference is marked on it and stays there until the day it is posted back to you. Throughout that time it sits locked away and is handled only by the engineers assigned to the case. Anything recovered leaves on new media. The copies we hold are destroyed on the timetable above. If a breach ever put your rights at risk, we would notify the ICO within 72 hours, and you too, in clear terms and without delay.

Next: Terms & Conditions (PDF) · Contact us.