Open, and work is coming in · weekdays, 9am–5:30pm Faster by phone: 0800 6890668
PDR Plymouth Data Recovery 0800 6890668 Get a price
PDR / Phone us, or post it in

The bench · talk to us

Phone the bench, or set it out below.

What happened with your device and what was on it? An engineer will respond within a working day, and quite often it will be quicker than that. Want to speak with an actual person? Just ring the number for the engineers working directly on your device, not a call centre or intermediary.

You will be talking to an engineer
0800 6890668

So, what has happened.

Free diagnostic · one fixed price in writing · no money up front on most jobs. Anything you send comes to our support desk and gets an answer within a working day. The support desk is open Monday to Friday, 9am to 5:30pm.

How to box it up.

Copy this address exactlyBristol Data Recovery
Castlemead
Lower Castle Street
Bristol
BS1 3AG
Pack it firmlyDisks from a laptop, desktop, Mac or CCTV recorder travel on their own, so take them out first. Macs and laptops with soldered storage are not taken on; if you're not sure which kind you have, ring us first. External hard drives can remain in their cases, sent with their cables and power supplies. Hard drives from a NAS or RAID set should be removed individually and clearly numbered by bay (a NAS whose disks do not come out is sent whole). Ensure the disks are packed securely so that they do not move around in transit.
Insured, tracked and signed forIt would be advisable to keep the receipt from the post office counter, and to insure your parcel for the value of your data rather than the disk itself. Once items enter the postal network, nobody can watch over them. Please note, we do not accept mobile phones or tablets.
Put the form in tooPrint out one copy of the shipping form, pop it into the box, and as soon as we open the parcel we will begin logging your disk: print shipping form (PDF). Return postage is on us.

The paperwork, out in the open.

All jobs are treated under the exact same terms: Terms & Conditions (PDF); Privacy policy. Plymouth Data Recovery is a trading name of Easy Data Recovery Ltd, which is registered in Northern Ireland (company no. NI625698), and has an ICO number of ZC173784.

Questions asked before posting it.

Which address do I post it to?

Place "Bristol Data Recovery" on the top line followed by Castlemead, Lower Castle Street, Bristol, BS1 3AG. That's the name the reception desk knows us by. If a parcel was labelled as "Plymouth", it might very well be returned. First get your quote, then send it tracked and insured. We examine your disk on the day it arrives, and regardless of how your job proceeds after that, we pay for return postage.

Could I bring it in by hand?

Yes, however for many people in Devon and Cornwall posting it will be easier. We do not have a counter in Plymouth. Anything dropped off is taken in at our Bristol bench, Castlemead, Lower Castle Street, Bristol BS1 3AG, Monday to Friday, 9am to 5:30pm. When coming from Plymouth take the A38 eastwards towards the M5 and then north. When coming from Cornwall the A30 will take you across the Tamar (there is no toll). No prior booking is required.

Can I just email you?

The form provides more information about your problem than an email does. Using the form allows the support team to immediately create a case file. Prefer to discuss it first? Phone us on 0800 6890668, Monday to Friday, 9am to 5:30pm.

What else goes in with it?

The hard drive itself, plus any screws or leads that came loose from it, and a completed printed shipping form. Is your drive encrypted? If so, please include the password or recovery key on the shipping form. For an external hard disk, please also include the power lead and the USB cable.

No work starts before it lands.

There is no cost involved in examining it. You will receive one written quote before any charges are incurred. We treat each device as what it typically is, the only copy of your data.

0800 6890668

Book a free look Sending it in to us