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PDR / Towns we cover

The region · the lab

Data recovery in the vicinity of Plymouth. Sixteen towns, one bench, and the parcel travels.

Not much of anything comes into the lab by hand. Media arrives by post (tracked and insured) at the intake laboratory at Bristol, along the A38 to the M5 motorway, and northwards. The limit of the service region is wherever a courier can deliver, rather than a line on a map. Plymouth, Devon and Cornwall are where the majority of parcels originate, and not where the work is performed.

You will be talking to an engineer
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The towns the parcels come from.

PlymouthTruroPenzanceCamborneTavistockthe Isles of ScillyFalmouthNewquaySaltashKingsbridgeSt AustellDevonportPlymptonPlymstockTorpointIvybridgeLiskeardSalcombeRedruthPenrynSt IvesBodminFoweyLaunceston

Your local town not being on the above list has absolutely no bearing on how an order is handled. Regardless of postcode, all orders follow the same process: a phone call or the online form, then the parcel is posted tracked and insured, and a bench reads it the day it arrives. This website contains reviews from customers based in Newquay, Falmouth, Truro, St Austell, Tavistock and Plymouth.

A page for each town.

Falmouth → Penzance → St Austell → Truro → Saltash → Kingsbridge → Newquay → Camborne → Tavistock → Liskeard → Bodmin → St Ives → Ivybridge → Helston → Redruth → the Isles of Scilly →

Each town page describes the equipment which arrives from that location, explains how jobs are run, and answers the questions people in those areas ask. All sixteen towns lead to one bench, and looking at your device does not cost anything regardless of the postmark.

Beyond the sixteen

The remainder of Devon is the service area of the Exeter site: Exeter Data Recovery provides services in Exeter, Torbay, Newton Abbot, Exmouth, Barnstaple, Tiverton and Okehampton, plus Taunton, Yeovil and Weymouth over the county lines in Somerset and Dorset. Parcels from this area go to the intake laboratory in Bristol, via the A38 to the M5 motorway and northward. Both sites belong to Easy Data Recovery Ltd and work on the same terms as this website.

The four we hear most.

Nowhere to walk intoRegardless of method, whether posted or carried by hand, once it reaches Bristol each parcel is logged the same day and placed on a bench. No item remains on a shelf until someone is available.
One standard, wherever it startedItems posted from St Mary's receive the same treatment as items carried to the lab door: free diagnosis, a single written price, and the media returned to you inspected before it is sealed.
Business hardware, any addressAny disks removed from a NAS or RAID system, and any items held as evidence, are packed and insured under the same rule, whether they leave a workshop at Pitts Cleave or an office on Lemon Street in Truro. On your phone call say it cannot wait, and we give your job priority before your box has even gone.
It stays in our handsNothing is handed to another firm and no part of the work is farmed out. All diagnosis, imaging and recovery take place on our own equipment. The case number created when you book stays with the device throughout, until it is returned.

Questions asked before posting it.

Does your cover reach my postcode?

Yes, as long as a tracked courier can deliver to that location. The majority of parcels come from the PL postcode districts, with a steady stream from TR and TQ7, and plenty from well beyond all three. Wherever yours starts from, the postage home is on us.

Is the post the dangerous bit?

It is how you package the item, not the distance travelled, that matters. An external drive may be posted in its own case along with its cable and power supply. However, a NAS or RAID unit needs the individual drives removed before posting. Mark each drive with its bay number. Post the bare drives; if a NAS's disks do not come out, post the entire NAS. The same goes for a disk taken out of a laptop, tower or recorder. Pad all six sides of the item. After receiving your quote, please post it tracked and insured.

Can you come and fetch it?

No, we have no van and no pick-up round. Tracked post is faster than a driver would be and has fewer moving parts that could fail. If you would prefer to hand it over in person, drop-offs are taken at the Bristol lab Monday to Friday, 9am to 5:30pm, with no appointment needed. Please ring us first about a server, a large array or any device being kept as evidence, and we will settle the route on the phone.

I'm located miles away, so should I find someone closer to me to recover my data?

Proximity has very little bearing here. What decides it is the bench your device eventually lands on, and whether anyone gives you clear information about what is wrong with it. Your box is opened and assessed on the day it arrives.

The opening move is always the same.

Contact us by calling or completing our online form. After that, the only thing travelling will be your parcel.

0800 6890668

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