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PDR / Reviews

The bench · as the customers put it

Ten jobs, described by those who lost their files.

Ten jobs set down by the customers themselves: a Western Digital external that died without any warning, a camera memory card after free recovery software had failed, a drive dropped on the floor with its case cracked, a Mac handed back on DVDs. None of these have been corrected. The spelling, the words and the towns are all theirs.

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Out of the blue my Western Digital hard drive stopped working without any noticed. Drive had not taken a fall or anything. I contacted WD Support but they advised I needed to send the external drive to a Data Recovery company. I was relieved when Plymouth Data Recovery put my mind at ease and said they could recover the data. I received my data back this morning and everything has been recovered, great standard of service.

Lloyd Hope · Plymouth

What do you when you camera memory card fails? Well you stress and waste hours with free data recovery software online, then search in vain for an affordable sd card recovery service. I recommend you skip those steps, contact Plymouth Data Recovery and then put your feet up and relax. In under a week they managed to get full file recovery for me and recover all my safari pictures. Outstanding work, and no nasty surprises with the invoice as it matched the quote.

Thomas Buckland · Falmouth

Within one day of sending of my hard drive to Plymouth Data Recovery we received a phone call from a recovery engineer explaining the problem with our hard disk in detail. 2 days later we received an email with a full listing of what they had recovered. One day later we received back the data via a courier. This was their standard service, fantastic!

Stuart May · Truro

Usually living on the edge of Dartmoor is a idyllic life of peace and quiet, but when you drop your external hard drive on the floor and crack the case beyond repair you rue the day you left the big smoke and it's multitude of shops. Lucky for me I found Andy at Plymouth Data Recovery where I could just pop it in the post, let him do his work, then get a brand new HDD back with exactly the same data and folders. All in under a week and keeping me informed every step of the way.

John Noakes · Tavistock

My old Mac died and with all of my digital life with it. I know I should have been backing it up, but technology is all a bit complicated for me these days and hindsight is a wonderful thing. You just don't think it will happen to you. Anyway I found this data recovery service and at my request, they gave me DVD's with all my memoirs on them and everything else, which was just a delight. I've managed to get these onto new computer, and my son has set up an automatic backup device to copy my files while while I nap in peace.

Gareth Murphy · Salcombe

It was the same old story, I kept meaning to get round to doing a backup of my data but never got around to it. I sent the drive away to another data recovery company but they could only recover bits and pieces for me. Plymouth Data Recovery recovered my full data within a few days, I am delighted with their services and would have no issues recommending them to anyone.

Neil James · Torquay

An absolute life saver, my heart stopped when my Mac stopped working as it contained all my personal and work data. A fantastic job by Plymouth Data Recovery.

Nicola Bay · St Austell

Plymouth Data Recovery done a fantastic job and now I have all my documents back including photos, music and videos.

Martin Shaw · Newquay

You pay for what you get and in this case I paid and got my full data back, fantastic level of service!

Maurice Lyons · Yelverton

I am very very pleased with the service I received from Plymouth Data Recovery. I would highly recommend their services.

Henry Boyd · Newquay

The same things keep coming up.

Patterns across the ten jobs

  • No two of these jobs failed in the same way: a Western Digital external that suddenly stopped working without any warning, a camera memory card, a drive dropped on the floor that cracked its case beyond repair, and two Macs, one of them handed back on DVDs. Three of the ten never mention what machine they had, only that their files came home. That mix is typical of a normal month here.
  • Two had already tried something else first: one customer worked through free recovery software online and got nothing, and another sent the drive to a different recovery company that only managed to return bits and pieces. Both then got all of their files back. As the assessment costs nothing, a second opinion costs you only the postage.
  • Four of the ten set the timings down themselves: a call from an engineer within a day of the drive being posted, a full listing of what had been read two days later, and the data back by courier the day after; and elsewhere, full recovery in under a week, in a few days, and a cracked case sorted in under a week with regular updates to the owner throughout. The one who mentions the invoice says it matched the quote.
  • Every device named above has its own page here: external hard drives, Apple desktops and MacBooks, camera memory cards, and disks out of laptops and towers. Find the fault that best matches yours, and the page explains how that job is run.

Plainly put: customers wrote everything quoted above, word for word. Nothing was bought, no stock photos are used, and none of the arranging that review sites go in for has been done: one opens "What do you when you camera memory card fails", another says the engineers "done a fantastic job", a third writes that his drive stopped "without any noticed", and a fourth that his files get copied "while while I nap". Each line has been left as it was typed. When your own job is finished we ask the same of you: two or three honest sentences, plus your town if you are happy to name it.

The eleventh one is still unwritten.

The look costs nothing, the price is always in writing and does not change, and the job runs as described by those ten customers.

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