TR7 and TR8 · Newquay and the coast
Data recovery in Newquay. The season is short; the bookings live on one machine, usually with no copy.
Newquay had 23,626 people in the parish at the 2021 census and 24,545 in the built-up area, making it the largest built-up area in Cornwall, and a permanent population of roughly 25,000 can pass 100,000 at the height of summer. It was a pilchard port long before it was a resort, and the harbour still works. Round that sit the hotels and lets, the surf schools and coasteering operators, Boardmasters and its contractors each August, Cornwall Airport Newquay with its business park, the zoo and the college, and the Duchy's Nansledan development on the east side. All of it runs on booking databases, tills, safety records and photographs, and most of that sits on one office disk. No counter exists to visit, here or anywhere. It travels by post, and the look costs nothing.
You will be talking to an engineer
0800 6890668
Five jobs this coast sends in.
Yours not here? Start at the triage →| What shows up | Why it ends up here | What to do |
|---|---|---|
| A hotel office PC that will not start of a morning | Room allocations, guest records and years of bookings | Leave it switched off. The disk is imaged first. |
| A letting agent's server that has stopped mounting | Owner accounts, tenancy files and the inventory photography | Send the disks bare, each marked with the bay it held |
| An external drive of safety inspection records | Paperwork that has to be produced whenever it is asked for | Stop using it the moment a click appears |
| A card carrying a whole summer of photographs | Beach, wedding and event work, none of it repeatable | Do not reformat it. The card goes to us untouched. |
| A site recorder that cannot see its own disk | The cameras write to it every hour of every day | Unplug it, remove the disk, and send the disk |
Four things worth knowing here.
A word from one customer.
Ten of them, in full →Plymouth Data Recovery done a fantastic job and now I have all my documents back including photos, music and videos.
Martin Shaw · NewquayWhat the coast asks.
Do you cover Crantock, Porth and the parks?
Yes. TR7 and TR8 both count, which takes in Porth, Crantock over the Gannel, Watergate Bay, St Mawgan and Nansledan, along with the airport business park. Your address changes neither the price nor the queue, since nothing is collected in any case. Media travels to the Bristol lab by tracked post and returns the same way, at our expense.
The bookings are on a PC that no longer boots. Are they gone?
Usually not. Nearly all booking software stores its database as ordinary files on that machine's own disk, so the disk is what matters and the PC is not. Reinstall nothing, and do not let a shop try its luck first. Send us the drive, or the whole machine, and name the program it runs.
The office machine has died and we open at Easter. Can it be hurried?
Say so when you book. Urgent cases get imaged first rather than fitted round the rest of the day, and on this coast that matters — a failure in March is a different problem from one in November. There is still one fixed price, in writing, before any work begins, and a firm date once the drive has been read.
Posting from here, how long does it take?
Assessment happens the day a parcel arrives, and the fixed price follows straight after it. Logical faults — deleted files, a damaged file system, a card that has been formatted — usually come back within a few working days. Anything mechanical has to wait on donor parts, so it runs longer. The first thing you are told is which of the two it is.
Pages people open after this.
Next door to Newquay, on the same terms.
Post it from Newquay and we take it from there.
Keep it powered down. Tell us how it failed. Nothing is agreed until the free diagnosis has said what the fault is.