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PDR / Towns and islands / Newquay

TR7 and TR8 · Newquay and the coast

Data recovery in Newquay. The season is a small window, and most businesses have all their bookings stored on one computer, usually with no backup.

Newquay has 23,626 residents in the parish according to the 2021 census and 24,545 in the built-up area, which makes it the largest built-up area in Cornwall. A year-round population of approximately 25,000 can grow to over 100,000 at the height of summer. Before becoming a resort, Newquay was a pilchard port, and the harbour still works today. Around it there are many hotels and lets, surf schools and coasteering companies, Boardmasters and its contractors each August, Cornwall Airport Newquay with its business park, the zoo, the college and the Duchy's Nansledan development on the east side. Nearly all of them operate using booking systems, tills, safety records and photographs, and most of that sits on one office disk. There is no counter to visit here. Once you receive a quote, you send it by post, and the examination is free.

Cover it for its value · return post is ours Nothing to pay for the diagnosis What we quote is what you pay

You will be talking to an engineer
0800 6890668

Five jobs this coast sends in.

Yours not here? Start at the triage →
What turns upWhy it ends up hereWhere to start
A hotel office computer that won't start of a morningRoom allocations, guest records and years of bookingsLeave it switched off. The disk is imaged first.
A letting agent's server that has stopped mountingOwner accounts, tenancy files and the inventory photographySend the disks bare, labelled by bay
An external drive of safety inspection recordsPaperwork that has to be produced whenever it is requestedStop using it the moment a click appears
A card carrying a whole summer of photographsBeach, wedding and event work, none of it repeatableDo not format it. The card arrives at our lab untouched.
A site recorder that cannot see its own diskThe cameras save data to the disk every hour of every dayUnplug it, remove the disk, and send the disk
Sending it to us: once you receive your quote, the drive is sent to the intake lab as a tracked and insured parcel, with a printed shipping form included in the package. There is no charge for returning it to you. Details on packing are on the contact page.

Four things worth knowing here.

Why the post is the answerThere is no counter in Newquay; the drop-off point is the lab in Bristol. To reach it from Newquay, take the A392 to Indian Queens, join the A30 there and continue a long way east, on a road where traffic congestion becomes severe throughout the summer months. The railway is a branch line to Par and serves no purpose in getting to the lab. So you don't travel, the parcel does.
The business sits on one diskHotels, guest houses, surf schools and caterers mostly use a single office-based machine, often with software installed a decade ago. Bookings, till takings, guest records and accounts are all stored on the one disk. If the sound the machine makes changes, this is your warning.
Tell us when your season startsA hard drive failure in March is different from a hard drive failure in November, so it is dealt with differently. Let us know your opening date and what is queued behind it.
What it costsAssessment is free. Pricing goes in writing before work commences and never changes afterwards. Cards and sticks begin at £250 + VAT, a hard disk at £300 + VAT. In most cases you only pay if we recover your data. Postage back to you is on us.

A word from one customer.

Ten of them, in full →

Plymouth Data Recovery done a fantastic job and now I have all my documents back including photos, music and videos.

Martin Shaw · Newquay

What the coast asks.

Do you cover Crantock, Porth and the parks?

Yes. Both TR7 and TR8 count, taking in Porth, Crantock over the Gannel, Watergate Bay, St Mawgan and Nansledan, plus the airport business park. Your address will change neither your cost nor your position in the queue, because nothing is picked up in any case. Media travels to the Bristol lab by tracked post and returns the same way at our cost.

The bookings are on a PC that no longer boots. Are they lost?

Usually not. Just about every type of booking software stores its database as regular files on that machine's own disk. So the disk is what matters, and the PC is not. Do not reinstall anything, and do not allow a shop to try their hand first. After you have a quote, remove the drive, send us only the drive, and give us the name of the software it uses.

The office machine has died and we open at Easter. Is it possible to rush it?

Say so when you book. Urgent cases are imaged first rather than fitted around other jobs, and this matters on this coast: a failure in March is an entirely different problem from a failure in November. We still provide a single fixed price in writing before commencing work, and we will confirm a firm date once the drive has been read.

Posting from here, how long does it take?

Our assessment happens the day we receive your parcel, and the fixed price follows straight after. Logical faults (deleted files, a damaged file system, a formatted card) normally come back within a few working days. Physical failures have to wait on donor parts, so they take longer. The first thing we will tell you is which of the two it is.

Pages people open after this.

Notebooks and towers → Files held by ransomware → Water, soot and heat → Every town we cover →

Next door to Newquay, on the same terms.

St Austell → Truro → Bodmin → Redruth →

Simply post it from Newquay, and we will take it from there.

Keep it unplugged. Let us know how it failed. Nothing is agreed until the free diagnosis has told us what caused the failure.

0800 6890668

Book a free look Sending it in to us