Charlestown, Fowey and Mevagissey · St Austell
Data recovery for St Austell. Surveys, guest ledgers and camera cards all saved to one disk, and now it won't work.
In 2021 there were 20,985 people living in the civil parish of St Austell, while the built-up area (including the clay country villages north of the town) had 24,360 residents. China clay is still extracted by Imerys and shipped out from Fowey. Around the clay country lie the Eden Project (in a former china clay pit), St Austell Brewery, Cornwall College's head office, the Georgian harbour at Charlestown and the boats at Mevagissey. Each of these has its own trade, yet they all share one habit: a single disk that stores the survey data, the booking system, guest records, a card out of a camera and the year's accounts. There is rarely a second copy of any of it. Get a quote, then post your disk to us, and the first look costs nothing.
You will be talking to an engineer
0800 6890668
Five jobs that come in off the A390.
Yours not here? Start at the triage →| What turns up | Why it ends up here | Where to start |
|---|---|---|
| A clay-pit survey laptop that will not power up | Borehole logs, drone captures and restoration models on it | Leave it off and don’t post the whole laptop: get a quote and just post the drive |
| A nursery office PC that boots into a blue screen | Planting schedules and plant records built up over years | Stop using it; every restart writes something new |
| A back-office till machine in a brewery tenancy | Stock, staff and takings, all stored in a cellar with the damp | If your machine has been standing in the damp, tell us before you post it |
| Camera cards from a shoot at Charlestown harbour | A day of filming nobody can afford to do again | Remove the memory card and do not write anything else onto it |
| A holiday-let booking machine over towards Mevagissey | Years of guest records, and next season already taken | Lift the disk out of the casing, get a quote and post that disk; leave everything else behind |
Four things that matter in PL25.
What people here ask.
Do you cover Charlestown, Fowey and the clay villages?
Yes, that includes Charlestown (PL25) and Mevagissey, Bugle, Roche and St Dennis (all PL26). Par and Fowey sit just east on their own postcodes (PL24 and PL23) and reach the bench by the same route. It is the box that travels to the bench, not you, so a clay-village address reaches us just as quickly as one off Truro Road. Typically, a parcel posted on a weekday arrives with us the next morning.
Can I hand over a drive somewhere in St Austell?
No. There is no counter here in St Austell and none in Plymouth either. Everything is booked into our intake lab in Bristol: via the A30 east over Bodmin Moor to Launceston, then across the Tamar there without paying a toll, then on through Devon to Exeter and the M5. Hand-ins are taken at the lab Monday to Friday, 9am to 5:30pm, with no need for an appointment. Most people get a quote and then post it to us, tracked and insured.
One disk in the array has failed. How urgent is this?
Very urgent. An array running a disk short still hands out files as normal, which is exactly why it gets ignored until the second one fails and the whole thing stops together. Don't allow it to rebuild. Turn off the power. Label each disk with its bay before removing it from the chassis, and include the dead disk with the others you post to us. Send the disks only.
The office has completely stopped. Can we bring the job forward?
Yes. Tell us when you book it and the case is marked urgent, so it goes to the front of the imaging queue and is worked start to finish instead of in between other jobs. When diagnosis has gone far enough, you will be given a date to work to, not simply a hope.
Pages people open after this.
Send it to us from St Austell and we'll look at it as soon as it arrives.
Keep it unplugged. Let us know how it failed. Nothing is agreed until the free diagnosis has told us what caused the failure.