Charlestown, Fowey and Mevagissey · St Austell
Data recovery for St Austell. Pit surveys, guest ledgers, camera cards — all on one disk, then it stops.
St Austell had 20,985 people in the civil parish at the 2021 census, or 24,360 across the built-up area, which takes in the clay villages north of the town. China clay is still worked in that country by Imerys and shipped out through Fowey, and around it sit the Eden Project in a reclaimed pit, St Austell Brewery, Cornwall College's head office, the Georgian harbour at Charlestown and the boats at Mevagissey. Different trades, one shared habit: survey data, the booking system, guest records, a card out of a camera and the year's accounts all live on a single disk, with rarely a second copy of any of it. Post it in. The first look costs nothing.
You will be talking to an engineer
0800 6890668
Five jobs that come in off the A390.
Yours not here? Start at the triage →| What shows up | Why it ends up here | What to do |
|---|---|---|
| A clay-pit survey laptop that will not power up | Borehole logs, drone captures and restoration models on it | Leave it off and post the drive, not the whole laptop |
| A nursery office PC that boots to a blue screen | Planting schedules and plant records built up over years | Stop using it; every restart writes something new |
| A back-office till machine in a brewery tenancy | Stock, staff and takings, kept in a cellar with the damp | Say if it has been standing damp before you post it |
| Camera cards from a shoot at Charlestown harbour | A day nobody can afford to light and film a second time | Take the card out and write nothing further to it |
| A holiday-let booking machine over towards Mevagissey | Years of guest records, and next season already taken | Lift the disk out and send that; leave the box behind |
Four things that matter in PL25.
What people here ask.
Do you cover Charlestown, Fowey and the clay villages?
Yes — Charlestown in PL25, and Mevagissey, Bugle, Roche and St Dennis across PL26. Par and Fowey sit just east on their own postcodes, PL24 and PL23, and reach the bench the same way. What travels is the box, not you, so a clay-village address reaches the bench just as quickly as one off Truro Road, and a weekday posting is normally with us the following morning.
Can a drive be handed over somewhere in St Austell?
No. There is no counter here, and none in Plymouth either. Everything books into the intake lab at Bristol: the A30 east over Bodmin Moor to Launceston, over the Tamar there with nothing to pay, then on through Devon to Exeter and the M5. Hand-ins are taken on weekdays; most people post it, tracked and insured.
One disk in the array has failed. How urgent is that?
Urgent. A set running a disk short still hands files out as normal, and that is precisely how it gets left alone until the second one goes and the whole thing stops together. Do not let it rebuild. Take the power off, label each disk with its bay before it leaves the chassis, the dead one included, and post the disks alone.
The office has come to a halt. Can the job be brought forward?
Yes. Say so when you book it and the case is marked urgent, going to the head of the imaging queue and worked through end to end instead of being fitted between other jobs. Once diagnosis has gone far enough you are given a date to work to, not a hope.
Pages people open after this.
Post it from St Austell and it is looked at on arrival.
Keep it powered down. Tell us how it failed. Nothing is agreed until the free diagnosis has said what the fault is.