Tamar and A38 · Saltash
Data recovery, Saltash. The toll is charged going east; coming home costs nothing.
Saltash is in Cornwall — Cornwall Council and Saltash Town Council, not Devon and no suburb of Plymouth — 16,288 people in the parish at the 2021 census and 15,435 in the built-up area, PL12 reaching out to Hatt, Landrake, St Germans and Tideford. Two bridges cross the Tamar side by side: Brunel's Royal Albert of 1859 takes the railway, the 1962 bridge the A38. Its toll is charged eastbound only — out to work in Plymouth, nothing coming home. Plenty of people here work across the water and keep it on a machine at a Cornish address. Post it tracked; the bench is at Bristol.
You will be talking to an engineer
0800 6890668
What PL12 sends over.
Yours not here? Start at the triage →| What shows up | Why it ends up here | What to do |
|---|---|---|
| A laptop SSD that has dropped off the boot menu | Work done in Plymouth comes home on a single machine | Take the SSD out and send that; the laptop stays |
| A Fore Street backup drive that has started clicking | Small firms end up treating the copy as the only original | Switch it off now — that noise is damage being done |
| An office PC that has been getting slower all year | SMART warnings get clicked away until the disk goes quiet | Take a copy off it now |
| A two-bay NAS in the back office of a boatyard | All the business does sits on that one box | Mark the bays, lift both disks out, send the disks |
| A yard's recorder, and an insurer asking for footage | Recorders write over themselves until someone intervenes | Pull the power, remove the disk, post the disk to us |
Into the post, onto the bench, back to you.
Four things Saltash asks.
There is client paperwork on it. Is the post safe?
Yes. Every job is logged under a case number rather than anybody's name. The engineer opens only what the recovery actually requires and leaves the rest alone. Any copy we hold is destroyed thirty days from the date your drive goes back. The privacy policy spells that out.
What is the turnaround from Saltash?
Send it or hand it in and an engineer normally reaches it the following morning; the written price follows soon after. Approve that and the bulk of logical faults come back within two working days. Seized motors and multi-disk sets take longer, and you are told so before committing.
What documentation comes back with it?
All of it, at no extra charge. The quote arrives in writing and that figure holds. You are shown a list of everything recovered and sign it off before any money changes hands. An itemised VAT invoice comes after.
Could I take it to the Bristol lab myself?
You can. The lab takes drives in by hand on weekdays. Driving means crossing the Tamar Bridge eastbound, so you pay the toll going out, then the A38 to the M5 and north. Tracked, insured post does the same job.
Pages people open after this.
Next door to Saltash, on the same terms.
Bring it across from Saltash, or post it.
Keep it powered down. Tell us how it failed. Nothing is agreed until the free diagnosis has said what the fault is.