Tamar and A38 · Saltash
Data recovery, Saltash. The toll is charged going east; travelling home is free.
Saltash is in Cornwall (Saltash Town Council and Cornwall Council), not Devon, and not a suburb of Plymouth. The parish had 16,288 people at the 2021 census and the built-up area 15,435. The PL12 postcode covers areas including Hatt, Landrake, St Germans and Tideford. Two bridges cross the Tamar side by side: Brunel's Royal Albert Bridge of 1859 carries the railway, while the 1962 bridge carries the A38. Its toll is charged only when travelling east (out to work in Plymouth), with nothing to pay coming home. Many people in Saltash work across the water and keep that work on a machine at a Cornish address. Get a quote, then post it tracked; the bench is at Bristol.
You will be talking to an engineer
0800 6890668
What PL12 sends over.
Yours not here? Start at the triage →| What turns up | Why it ends up here | Where to start |
|---|---|---|
| A laptop SSD that will not boot | Work done in Plymouth comes home on one device | Get a quote, remove the SSD from the laptop and send it to us; the laptop stays |
| A Fore Street backup drive that has started clicking | Small firms eventually treat the copy as the only original | Switch it off now. That noise is damage being done |
| An office PC that has been running slow all year | SMART warnings get ignored until the disk stops working | Take a copy off it now |
| A two-bay NAS unit in the back office of a boatyard | All the business does sits on that one box | Mark each bay, lift out both disks, get a quote, post the disks to us |
| A yard's recorder, and an insurer asking for footage | Recorders write over themselves until someone intervenes | Unplug the power, remove the disk, get a quote, post the disk to us |
Into the post, onto the bench, back to you.
Four things Saltash asks.
There are client papers on it. Is the post secure?
Yes. Every job is recorded under a case number rather than anybody's name. The engineer only accesses what the recovery requires and leaves the rest untouched. We destroy any copies we hold thirty days after your drive goes back. This is set out in our privacy policy.
What is the turnaround from Saltash?
Once you have your quote, send it or hand it in and an engineer normally reaches it the following morning; shortly after that you will receive the written price. Approve it, and most logical faults will be returned within two working days. Seized motors or multi-disk sets take longer, and we will tell you so before you commit.
What documentation comes back with it?
All of it, at no additional cost. Your quote is given in writing and that figure holds. You will see a list of everything recovered and sign it off before any money changes hands. An itemised VAT invoice follows afterwards.
Could I take it to the Bristol lab myself?
You can. The lab accepts drives by hand Monday to Friday, 9am to 5:30pm, and there is no need to make an appointment. Driving means crossing the Tamar Bridge eastbound, so you pay the toll while leaving, then taking the A38 to the M5 north. Sending it by tracked, insured post achieves the same result.
Pages people open after this.
Next door to Saltash, on the same terms.
Bring it across from Saltash, or post it.
Keep it unplugged. Let us know how it failed. Nothing is agreed until the free diagnosis has told us what caused the failure.