Newlyn, Heamoor and Gulval · Penzance
Penzance data recovery. Catch records, photo collections, booking systems: rarely a duplicate.
Penzance is situated at the far western end of the Cornish Main Line, run by Cornwall Council and Penzance Town Council, with a population of 20,734 in the civil parish at the 2021 Census including Newlyn, Heamoor and Gulval, or 14,960 in the built-up area. Newlyn lands more fish by weight than any other English port, and its market works up to forty species from about four in the morning. Around this are galleries and working artists, marine engineers and surveyors, the boat and helicopter services that supply Scilly, and holiday lets on the Promenade and Chapel Street. Most of these businesses keep only one copy of their information. Our bench is in Bristol, approximately two hundred miles east. Please call us first. Label each disk with its bay number before removing it, and send all the disks. Your first look is free.
You will be talking to an engineer
0800 6890668
What comes in from Penzance and West Penwith.
Yours not here? Start at the triage →| What turns up | Why it ends up here | Where to start |
|---|---|---|
| A harbour office server that has lost its volume | One array without a spare, and landing records that must be preserved | Tell us it is urgent when booking, label each bay and send all the disks |
| An engine diagnostics PC that stops before it posts | Job records and calibration files exist only on that one machine | Remove the disk and send that disk alone; the rig stays where it is |
| A NAS that lost a member disk months ago | The front panel does not indicate that the array is running short | Power it down before a second fails |
| A locked laptop with no record of the recovery key | BitLocker was enabled during initial set-up and the 48-digit recovery key was never kept | Find the key first, starting from the account used |
| A shared folder where nothing will open any more | Ransomware, and the only backup was on the same network | Disconnect from the network first, then see the ransomware page. |
Sending it out of Penzance undamaged.
What Penzance callers ask us.
Can I drop something in somewhere in Penzance?
No. There is no counter in Penzance, and none in Plymouth either. Everything is handled at our intake lab in Bristol, approximately 200 miles east of Penzance: about 3.5 hours by the A30 and M5, or a little over four hours by train from the end of the Cornish Main Line. It is unreasonable to make such a long journey twice in one day. Instead, please obtain a quotation and then send it to us tracked and insured. An engineer will open the box the next working morning.
Work has ceased here. What sort of turnaround is realistic?
Please say so when you book it in, and we will flag it as urgent there and then. It goes straight onto the bench the morning the box arrives and is imaged without waiting behind anything else. Once the diagnosis has gone far enough, we will give you a firm completion date you can hold us to. Our phones are answered 9am to 5:30pm, Monday to Friday. Our emergency page explains what a rush job actually depends on.
Do you need the RAID controller sending too?
Leave it in the machine. We use software to rebuild arrays from images of the individual disks, so we do not need the card. Remove the disks bare, mark each with the bay it came from, include the first disk that failed, and do not let anything rebuild.
First move, for a business in Penzance?
Phone us before you pull a single cable. In most cases a few minutes on the call will identify which part has failed and what has been added on top, and it provides the basis for everything after: what is removed from the chassis, how the disks will be labelled, and what goes into the box. Do not begin packing until the call has been completed.
Pages people open after this.
Next door to Penzance, on the same terms.
From a box in Penzance back to working files.
Keep it unplugged. Let us know how it failed. Nothing is agreed until the free diagnosis has told us what caused the failure.