Kingsbridge · TQ7 and the estuary
Data recovery, Kingsbridge. A town that runs on everyone else's seasons, almost all of it on one disk.
Kingsbridge stands at the head of its estuary, a ria with no river running into it, whatever the maps show. There are around 6,000 residents in the town, and at the 2021 census there were 17,064 people living in the whole TQ7 district. It is the service centre for this part of the South Hams, including Fore Street and the Quay, the college, farms, holiday lets, the boatyards in Salcombe and the shellfish exporters. Tourism brings in some £260 million a year across the South Hams and accounts for about a tenth of all jobs in the district. Home working is unusually common, which means plenty of businesses on one machine. Get a quote, then send it to us tracked; the first look costs nothing.
You will be talking to an engineer
0800 6890668
Five faults the South Hams keeps sending.
Yours not here? Start at the triage →| What turns up | Why it ends up here | Where to start |
|---|---|---|
| A NAS system in a farm office that will no longer mount | It contains the farm accounts, the claim records and every field map | Power down the NAS, obtain a quote, number each disk by bay and post only the bare disks (send us the whole NAS unit if you cannot remove the disks) |
| The one office PC that gave out mid-season | Many busy yards will run one tower for ten years | We handle the data, your IT the machine |
| An external drive holding every survey and drawing | The one copy anyone made, and it lives in a van | Portable drives are the commonest arrival here |
| Two mirrored disks that have been running on one disk for months | The first failure raised a warning nobody was watching | Both disks are imaged before any rebuild gets attempted |
| Laptop that started clicking after a fall in the yard | Equipment carried round a farm all week takes knocks | Leave it powered down: every time you restart it, it costs you something |
A Kingsbridge job, post office to front door.
Four questions TQ7 puts to us.
Which places round Kingsbridge do you cover?
The whole of TQ7 and the villages within it (Malborough, West Alvington, Loddiswell, Aveton Gifford, Kingston, Thurlestone, Chillington and Slapton) get the same terms. So does Salcombe, at the seaward end of the same water, and likewise Tavistock and Saltash to the west.
The assurance records were on it. Will they read again?
Your disk is never written to. A read-only image is created from it, all work happens on that copy, and the original disk goes home exactly as it arrived. Before any work begins, a single fixed price is sent to you in writing. On completion, you are given an itemised record of what was recovered and what was not, exactly the paperwork an inspector or an accountant would ask for.
The NAS started a rebuild but has stopped dead. Should I shut it down?
Yes. A rebuild reads every sector of each working disk, which is precisely the load that finishes a tired one, so stopping mid-rebuild can leave you in a worse state than the original fault did. Remove the power, number your disks in bay order, remove the disks from their bays, and send the bare drives. If you cannot remove the disks from their bays, send the entire NAS unit to Bristol.
How should I pack a drive to send by post?
Stop it moving. If available, enclose it in an anti-static bag. Next, pad hard against each face of the drive, or, if the original packaging is intact, reuse it. Get a quotation for our work before posting. Send it as a tracked parcel, insured to its full value, with a printed copy of the shipping form inside. Our posting page covers the remaining details, and the return journey is on us.
Pages people open after this.
Next door to Kingsbridge, on the same terms.
Pack your box tight in Kingsbridge and send it to Bristol.
Keep it unplugged. Let us know how it failed. Nothing is agreed until the free diagnosis has told us what caused the failure.